IT Maintenance Services.

OITC works to extend the usable lifecycle of business’ IT infrastructure past the point where most would have replaced their equipment.

The standard End of Life point for most IT equipment is just the point at which the manufacturer stops offering service support – but when OITC steps in, this point need not be the end of anything at all.

Avoiding prematurely replacing IT equipment allows for IT Infrastructure Managers to plan effectively, save money, and extend business-as-usual services with as little downtime for the end user as possible. Working past the regular End of Life status for equipment allows for future strategic planning and enhances the value IT infrastructure provides.

"OITC is a pioneer in providing maintenance services in Vietnam."

Maintenance Benefits Include:

• Highly experienced and expert engineers

• Customizable service level agreements

A service-level agreement (SLA) defines the level of service you expect from a supplier, presenting the metrics by which service is measured and remedies or penalties should agreed-on service levels not be achieved. It is an essential element of any technology contract.

Our Standard SLA Offerings:

- BASIC: 9×5 Next Business Day (customer replaceable unit) parts.
- ENHANCED: 9×5 Field Engineer onsite Next Business Day with parts.
- PREMIUM: 24x7x4 Field Engineer onsite within 4 hours of diagnosis with parts.

Additionally, OITC offers customizable SLA’s as defined by a Statement of Work (SOW) to meet your specific requirements (e.g. Call to Repair, parts on-site, and/or dedicated Field Engineers). Please contact your sales team for additional information regarding our SLA’s or to arrange for the creation of a unique SOW.

• Flexible, short-term contracts

• 24×7 support model

• Large parts inventory